Category Archives: cultural-training

Adaptive Leadership Journey

This is a powerful four-part journey that takes your executives and leaders on a journey from the traditional command and control leadership style to a new Adaptive Leadership style, better suited for leading High Performing Agile teams.

Included within this journey are four sessions, which take place over two days per quarter, and a 360 assessment that gives your leaders visibility into how they perceive themselves as leaders, how they are perceived by others as leaders, and the difference between the two. Each leader receives a 1:1 coaching session to review their assessment results and build a growth plan to help them reach the next level of maturity to truly become an Adaptive Leader.

Here are the workshops and assessments included in this journey. You may customize the learning roadmap based on the level of leaders (executive level, management, team leaders).

 Measuring Leadership Maturity

We offer two assessments. Servant Leadership Health digs deeper into the character and behaviors of a leader.  Agile Leadership Health covers a wider range of competencies for leading teams and impacting the organization as a leader. Both can be customized.

 Agile / Servant Leadership | 2  Days
Through this course, leaders will learn and practice practical methods from transitioning from a directive top-down style of leading into one that empowers, energizes and enables teams to rapidly deliver value to the business.
Learning Outcomes:

  • Clarity on what healthy vs. unhealthy leadership behaviors look like and how they impact the culture and performance of your teams
  • Learn the roots of Command and Control, what triggers this behavior and real-world methods for shifting to empowerment
  • Deeper dive into the role of Agile Managers and what is expected of them in terms of growing individuals and building stronger teams.
  • Complete the Servant Leadership Health OR the Agile Leadership Health 360 Assessment, review results and build your growth plan

 Leading High-Performing Agile Teams | 2 Days
This course aims to help leaders gain the key skills needed for setting up their teams for success, assessing their health and removing organizational obstacles that impede their performance.
Learning Outcomes:

  • Clarity on what healthy vs. unhealthy teams look like and the impact leadership has on team performance
  • Practice assessing the health of a specific team in terms of their Clarity, Performance, Leadership, Culture and Foundation. Develop a growth plan for maturing them
  • Deeper dive into the Forming stage and  how to setup teams for success with clarity on their purpose, roles and expectations, decision making and a strong foundation
  • Deeper dive into the Storming stage and learn more advanced skills related to conflict management, 1:1 coaching, managing dysfunctional behavior, growing leaders and removing organizational impediments
  • Learn new ways for Agile talent management. This includes new methods to consider for managing performance, hiring, rewarding, career paths and feedback channels

 Tactical to Strategic Leadership | 2 Days
Leaders will learn how to step out of the day to day tactical world of managing tasks and putting out fires and shift to more of a strategic focus that enables team and organizational growth.
Learning Outcomes:

  • Clarity on tactical vs. strategic thinking and finding the right balance
  • Learn key skills needed for dot-connecting and creating a shared vision that energizes and connects with all stakeholders
  • Align with the strategic direction and current priorities. Define clear business value outcomes.
  • Develop a strategy and roadmap for the vision. Perform force-field analysis to identify risks and mitigation plan.
  • Engage or design the right execution team. Leverage Agile practices to lead the execution of the roadmap.
  • Inspire towards the vision, manage change and resistance.
  • Remove organizational obstacles, leverage Agile as a management practice not just for teams.
  • Learn to engage as a leader at the right level and frequency. Bring clarity to desired business outcomes/value, measures for success and boundaries.
  • Measure results, celebrate success and reward/recognize team results.

 Effective Facilitation & Collaboration Skills | 2 Days
How you show up as a facilitator or participant in group sessions is a direct reflection of your ability to lead and collaborate with others. Learning to maximize the use of time, help team members reach their desired outcomes and manage difficult group dynamics and dysfunctions will have a direct impact on your value and effectiveness as a leader. This is one of our most popular and highly rated workshop in terms of value and ROI!
Learning Outcomes:

  • Learn the value of collaborative decision-making and how to set the right foundation for teams to deliver value through working sessions.
  • Practice designing, preparing and facilitating collaborative group sessions. Setup norms and working agreements and practice listening and questioning skills.
  • Learn practical techniques for facilitating (and participating) in group session that have the common dysfunctions: Dominators, naysayers, topic jumpers, power/position, anger and emotion and dis-engaged participants.
  • Practice using advanced facilitation activities using the activity cards and learn to cut down meeting time by 1/3!

 

 

Enterprise Business Agility Overview (2 hours)

Leaders are facing increased pressure from their business to accelerate the pace in meeting a competitive landscape of customer demands. They have a large backlog of enterprise initiatives (high demand) with little understanding of their capacity to deliver against it.

Many enterprises have adopted and scaled Agile methods within their Technology areas, however,  the ones seeing success in becoming more customer focused and aligning demand with capacity, have taken the Agile and Lean mindset to their entire Enterprise.

The challenge in scaling agile at the Enterprise level is many leaders fail to have an overall strategy for this transformation that combines the necessary Process, Culture, Org Structure and Technical processes that need to change. Agile is just one portion of the overall stack for truly achieving business agility and organizational health.   

Through this 2 hour strategic session, we’ll dig deep into the six critical pillars of an Enterprise Business Agility transformation and help executives understand the elements needed for designing successful business agility transformations where Agile/Lean goes beyond IT.

 

Key Learning Outcomes:

  • Understand the current state drivers for business agility, the vision for change and the measures of success.
  • Learn the top transformation risks and lessons learned from other companies.

Related Videos to Watch

Scaling Agile Adoption to Multiple Teams

Scaling Agile Adoption to Multiple Teams

Re-Thinking Portfolio and Capacity Planning

Re-Thinking Portfolio and Capacity Planning

Success Factors When Transforming to Agile

Success Factors When Transforming to Agile

 

 

Enterprise Business Agility Strategy

Leaders are facing increased pressure from their business to accelerate the pace in meeting a competitive landscape of customer demands. They have a large backlog of enterprise initiatives (high demand) with little understanding of their capacity to deliver against it.

Many enterprises have adopted and scaled Agile methods within their Technology areas, however,  the ones seeing success in becoming more customer focused and aligning demand with capacity have taken the Agile and Lean mindset to the Enterprise.

Through this 1.5 – 2 day session, we’ll explore the critical pillars of an Enterprise Business Agility transformation and build your own vision, measures for success and an actionable roadmap for getting there. 

This workshop is accredited for the ICAgile Certified Professional in Business Agility Foundations (ICP-BAF) credential and is intended to jumpstart the organizational transformation towards a more responsive, value-driven reality.

icp-baf

Key Learning Outcomes:

  • Understand the current state drivers for business agility, the vision for change and the measures of success.
  • Learn the Manifesto of Business Agility along with the key pillars for success.
  • Complete a baseline Business Agility Health radar assessment (Culture, Process, Org Structure & Design, Technical). 
  • Develop your own compelling transformation vision, objectives, measures for success.
  • Customer Seat at the Table | Gain key skills and knowledge for engaging with your customers and solving real problems. Learn modern Lean Startup and Lean Product Dev methods.
  • Lean Portfolio Mgmt. | Experiment with designing visual Kanban boards to visualize your demand and capacity. Learn to leverage quarterly planning.
  • Stable Teams | Learn current trends for designing your organizational structure around stable teams while leveraging the power of Communities of Practice and Enabling Teams.
  • Agile Framework & Mindset | Understand the critical Agile/Lean practices that can be adopted by all teams (even outside of Technology).
  • Leadership & Culture Transformation | Explore the Adaptive Leadership journey which is a critical success factor for helping your managers and leaders lead high performing self-organizing teams.
  • Make it Stick | Design a plan to make your transformation stick when external partners are not on-site by enabling internal change agents, engaging HR and continuously measuring your progress.
  • Design your transformation team and track leaders and develop a solid quarterly roadmap for each track.
  • Learn the top transformation risks and lessons learned from other companies.

This will be a fun and highly engaging/hands-on workshop. Please invite the right executives, stakeholders and change agents (cross-functionally) needed to make this transformation a success.

Related Videos to Watch

Scaling Agile Adoption to Multiple Teams

Scaling Agile Adoption to Multiple Teams

Re-Thinking Portfolio and Capacity Planning

Re-Thinking Portfolio and Capacity Planning

Success Factors When Transforming to Agile

Success Factors When Transforming to Agile

 

 

Leading Agile Teams

This is a deep dive course that takes you into some more advanced topics of how to take your skills to the next level. Participants start by brainstorming many of the real world daily challenges they face as Leaders then we discuss practical ways to address them. The course aims to help the Leadership Triangle (ScrumMasters, Product Owners, Technical/Solution Leads) AND Managers  gain a deep understanding of their role and how to lead high performing self-organizing teams. We will cover the key Servant Leadership, Facilitation, and Soft Skills necessary to make this role a success.   This is a must have course for team leaders interested in taking their Agile teams to the next level!

 

DETAILED OUTLINE

What You’ll Learn

  • The Agile Values and Principles Refresher
  • The Agile Lifecycle End to End
  • Comparing Agile Roles to Traditional Roles
  • Deep Dive into each Leadership Triangle Role
  • The Role of Agile Managers
  • What are Self-Organizing Teams
  • Top Challenges Leading Self-Organizing Teams
  • Servant Leadership – Letting Go of Command and Control
  • Assessing the Team Structure and Roles
  • Creating a Collaborative Environment
  • Assessing and Coaching on Team Dynamics
  • Protecting the Team from Outside Disturbances
  • Coaching on Basic Agile Practices and Principles
  • Assessing the Backlog and Coaching on Effective Requirements
  • Assessing and Coaching on Agile Engineering Practices
  • Listening for Impediments
  • Effective Tracking and Reporting
  • Running Effective Retrospectives
  • Practical ‘We Should Try’ ‘We Should Stop’ Action Items

Why This Course?

  • Unique course designed to address real world challenges with leading Agile teams. Provides practical solutions as action items.
  • This course is designed with 60% interactive group workshops!
  • Engage in several workshops that simulate real world team issues!
  • Practice leading a dysfunctional team and receive feedback!
  • For private courses, we can discuss YOUR company projects and develop practical action items for improvements.
  • You walk away with valuable course material, handouts, resources and cheat sheets including our Agile Coaching cheatsheet that will support you on your projects.

Transformation Strategy & Stable Teams Design

This is a unique session designed to help an Executive/Leadership team develop your organization’s transformation strategy and roadmap through this intensive one – two day working session.

Key Learning Outcomes & Deliverables:

  • Understand the critical elements for successful transformations
  • Review the Business Agility Health radar (see image) as an overall roadmap for the transformation (Culture, Process, Org Structure & Design, Technical) 
  • Begin to design your organization’s Stable Teams Conceptual Model (Teams, Programs, Product Lines and Portfolios)
  • Identify resources and skill gaps
  • Plan for making the transformation ‘Measurable‘ and ‘Sustainable‘ | short look at AgilityHealth as the measurement and growth tool
  • Develop your own transformation vision, objectives, measures and a concrete actionable quarterly roadmap

This will be a fun and highly engaging/hands-on workshop. Please invite the right executives, stakeholders and change agents (cross-functionally) needed to make this transformation a success. 

BUSINESS_AGILITY_Health_Radar
Business Agility Health Radar

REQUEST A QUOTE

Prerequisite Videos to Watch:

Agenda

    • Workshop – Current organizational challenges and drivers for change. Prioritize top drivers.
    • Business Agility Transformation big picture. Understand the core elements needed and common path. (Business Agility Health Radar)
    • Capacity Management | Overview of Enterprise Stable Teams. What teams, programs, product lines and portfolio teams could look like and common practices for success or Agile organization design.
    • Gain a unified understanding of the Agile  Lifecycle Processes, Roles, Measurement, Culture, Challenges and Expected Results
    • Workshop – Design your Stable Team’s Conceptual Model.
    • Workshop – Identify role and skill gaps for forming ‘Whole’ teams.
    • Learn about common Agile Scaling models and rollout strategy for standing up, stabilizing and optimizing Agile high performing teams.
    • Workshop – Design YOUR desired rollout strategy OR stabilization/optimization plan for current Agile Teams.
    • Workshop – Develop YOUR transformation Vision, Objectives and Measures for Success.
    • Workshop – Build your quarterly transformation roadmap with key deliverables. Identify and design the Transformation Team.
    • Consensus and Action Plan.

Duration: 1.5 Days (ask for custom delivery options)

Agile/Servant Leadership

Working to empower and serve the people you lead is the main concept behind Servant Leadership. Challenging them to go farther, reach higher, innovate and have fun doing it requires leadership skills that are beyond the traditional “Command and Control” style of management. Through this course, you will learn and practice execution of the most critical skills needed for leading by serving first. We will take you through practical REAL WORLD SITUATIONS and have you practice being a Servant Leader. You will come out of this course feeling energized and have a large number of tools and skills you can start to apply immediately to empower your teams. Bring your entire leadership team to this training! We promise it will be transformational!

 

VIEW OUR SCHEDULE OF OPEN ENROLLMENT COURSES 
DETAILED OUTLINE & COURSE EVALUATIONS

What You’ll Learn

  • Comparing Agile Servant Leadership to Command and Control Cultures
  • Why Lead This Way?
  • The Top Skills of Servant Leaders
  • Understanding the Roots of Command and Control
  • Practical Tips for Shifting to Servant Leadership
  • Self Reflection, Assessment and Gift Giving
  • Building High Performing Teams
  • Team Maturity Stages and YOUR Role as a Leader
  • Top 10 Tips for Forming a Team
  • Defining Team Norms and Expectations
  • Understanding the 3 Decision Making Tools
  • Creating a Shared Vision and Getting Engagement
  • Getting Out of the Weeds (Teach Others How to Fish)
  • How to Coach Others and Gain Trust
  • Addressing Dysfunctional Behavior as a Servant Leader
  • Leading Through Change
  • Assessing TeamHealth
  • Measurement and Rewards that Lead to Teamwork

Why This Workshop?

  • Our course is 60% highly interactive group workshops!
  • You will learn using our very effective Explain-Live-Demo-Practice method of teaching!
  • You will receive our most valuable “The Servant Leader Cheat Sheet” handout!
  • You will leave the course with Action Items you commit to doing to apply your new skills at your organization.
  • Taught by our dynamic, high energy practicing facilitator!
  • Video clips are included to enhance learning.
  • Check out our course evaluations & testimonies!

13 Group Workshops Included!

  • Workshop 1 – Command and Control vs. Servant Leadership
  • Workshop 2 – Untagle This – Game
  • Workshop 3 – Mirror Mirror on the Wall – Self Reflection
  • Workshop 4 – Servant Leadership Self Assessment and Gift Giving
  • Workshop 5 – Healthy vs. Dysfunctional Teams
  • Workshop 6 – Ball Point Game – Practicing Forming to Performing
  • Workshop 7 – Defining a Team’s Vision, Customers and  Deliverables
  • Workshop 8 – Building Team Norms, What We’re Known For
  • Workshop 9 – Addressing Dysfunctional Behavior One on One – Demo
  • Workshop 10 – Practicing Team Conflict Resolution Tools
  • Workshop 11 – Personal Growth and Action Plan
  • Workshop 12 – Team Growth and Action Plan
  • Workshop 13 – Final Retrospective

Effective Facilitation and Collaboration Skills

Did you know that many judge your effectiveness and leadership skills by how well you run your meetings? The key to a successful group session is having an effective facilitator who can organize the meeting, control it and skillfully guide the team towards achieving their goal for the session. You may think ‘I already know how to facilitate and participate in group sessions’ but you will be surprised at the statistics and costs of how many meetings we all attend yet how little of them are actually effective in terms of delivering any real value! The goal of this course is to teach you the most effective facilitation, participation and group collaboration skills that will ensure your group sessions are focused and produce value. This course covers several advanced facilitation, emotional intelligence and cultural transformation topics that are guaranteed to have an immediate positive effect in the way you work. We have designed this course to have extensive workshops and live demos to demonstrate the key skills needed.

 

VIEW SCHEDULE | DETAILED OUTLINE & COURSE EVALUATIONS

What You’ll Learn

  • Understand the fundamentals of collaboration and facilitation.
  • Understand the main roles required for effective facilitation of group sessions.
  • Learn the ‘House of Skills’ necessary for being an effective facilitator.
  • Understand the concept of Facilitator / Servant Leadership.
  • Learn how to effectively initiate and prepare for a group session.
  • Learn the most effective “Listening” and “Questioning” techniques used to control the meeting process and attendees.
  • Learn the 5 Patterns of Group Collaboration.
  • Learn the most effective “Thinklets” used for gathering and processing information in a small or large group setting.
  • Learn how to handle the most common group dysfunctions.
  • Learn how to manage and resolve conflict and build consensus.

Additional Topics:

  • Facilitating Group Sessions for distributed teams.
  • Facilitating phone conference calls.

Why This Workshop?

  • Our course is 60% highly interactive group workshops!
  • You will learn using our very effective Explain-Live-Demo-Practice method of teaching!
  • You will receive our most valuable “Effective Facilitator Cheat Sheet” handout!
  • You will receive our colored “Thinklet” cards that will guide you step-by-step on when, why and how to use the information gathering techniques you will learn!
  • You will receive the best selling book “The Effective Facilitator’s Guide for Participatory-Decision Making.”
  • Taught by our dynamic, high energy practicing facilitator!
  • Check out the course evaluations & testimonies!

15 Group Workshops Included!

  • Workshop 1 – Personal Objectives
  • Workshop 2 – Collaboration Challenges
  • Workshop 3 – Benchmarking Your Facilitation Skills
  • Workshop 4 – Self Assessment & Action Plan
  • Workshop 5 – Preparing for a Group Session
  • Workshop 6 – Exploring Process Facilitation Techniques
  • Workshop 7 – Facilitating the Process
  • Workshop 8 – Managing Dysfunctional Behavior
  • Workshop 9 – Assessing Your Listening Skills
  • Workshop 10 – Managing Conflict & Developing Inclusive Solutions
  • Workshop 11 – Facilitate a “Generate” Brainstorming Session
  • Workshop 12 – Facilitate a “Converge & Organize” Session
  • Workshop 13 – Facilitate a “Evaluate & Build Consensus” Session
  • Workshop 14 – Closing the Session
  • Workshop 15 – Putting it ALL together

Becoming a High Performing Collaborative Team (Visioning | Cross-Team)

This is one of the most unique, effective and results-driven courses you can take your team through! This is not just a training course, it is a unique working session that will help your team understand some critical elements about who they are, what they do, and how they can improve internally and externally with other teams.

Through our various transformation coaching work we’ve found that many teams struggle with issues such as: Breaking down the silos between teams, internal conflicts and unhealthy team norms, lack of empowerment, no clear understanding of the team’s role and purpose, inefficient processes for getting their work done, lack of collaboration/trust with other teams and many others. Our goal from this course is to address some of these real world issues and develop a roadmap for improvement.

We provide an overview of why Servant Leadership and foundation traits of Trust, Unconditional Positive Regard, Not Telling Ourselves Stories, Being Authentic, Genuinely Listening, Seeking Common Ground and many others contribute to high performance. We walk through many self-reflection exercises (team and individual) to help the team reflect and improve things like What We’re Known For, Our Team Norms, What Value We Produce, Completion Criteria and Our Definition of ‘Done’.

Key outputs from this course are:

  • Current and future desired internal team norms.
  • Current and future ‘What We’re Known For’.
  • Written description of ‘What Our Factory Produces’.
  • Lists of short and long term (for Leadership) process improvement recommendations to help transform the team’s internal processes.

But our most important output is to see an improvement in team dynamics, feel an energized sense of purpose and have the team contribute towards improving their own processes. This course is usually tailored to meet your specific needs.

We promise to make this a very unique and worthwhile experience for your team!

What You’ll Gain

  • Compare and contrast Servant Leadership to Command and Control
  • Understand the traits of a servant leader
  • Learn the value of cross-functional collaborative teams
  • Understand ‘The Factory’ model – Identify our customer, our outputs, inputs and conditions of satisfaction
  • Identify the team’s top challenges internally and externally
  • Self-reflect current and future team norms
  • Learn how to resolve group and individual conflict
  • Learn how to handle the most common group dysfunctions and build consensus
  • Brainstorm actual short term and leadership recommendations

Why This Workshop?

  • Our workshop is 60% highly interactive group workshops!
  • You will learn collaboration using our very effective Self/Team Reflection exercises.
  • You will receive our most valuable “Conflict Resolution Cheat Sheet” handout!
  • You will receive our most valuable “Factory Cheat Sheet” handout!
  • Facilitated by our dynamic, high energy collaboration coach!
  • Check out our course evaluations & testimonies!

11 Group Workshops Included!

  • Workshop 1 – Personal Objectives
  • Workshop 2 – Servant Leadership vs. Command and Control
  • Workshop 3 – Your Top Team Challenges
  • Workshop 4 – What We’re Known For (Current/Future)
  • Workshop 5 – Our Team Norms (Current/Future)
  • Workshop 6 – Resolving Conflict
  • Workshop 7 – Self-Assessment & Action Plan
  • Workshop 8 – Our Current Value Stream
  • Workshop 9 – Brainstorm Solutions
  • Workshop 10 – Prioritize and Summarize Recommendations
  • Workshop 11 – Fist of 5

Transforming from Tactical to Strategic Leadership

This is a unique workshop designed for leaders who want to learn how to transform to a strategic mindset and learn the most critical skills for taking a strategy to execution. Many leaders struggle with managing tactical daily work, firefighting and solving problems and find they have no time to take a look at the bigger picture or strategically plan for process improvements or cultural changes needed by the team and organization.

Through this workshop, you will be challenged to think of a few key strategic change initiatives you would like to implement for your teams, and then walk through a series of group and individual activities to define a Vision, Strategy and Execution plan. Come prepared to do some self-reflection and share real world challenges and successes you’ve had relating to translating strategy to execution.

What You’ll Learn

• Comparing Tactical to Strategic Thinking

• Why Shift?

• Vision – Strategy – Execution

• Emergentics and Strategic Thinking

• Top 10 Strategic Leadership Skills

• Big Picture Dot Connector

• Visionary

• Vision Tool: Lean Canvas

• Strategy Planner

• Strategy Tool: Force Field Analysis

• Strategy Tool: Road mapping

• Value Focus

• Value Tool: Value Analysis

• Effective Initiative Owner

• Using Agile as an Execution Strategy

• Effective Facilitator

• Top 10 Facilitation Skills

• Influential Change Leader

• Change Management Models

• Inspiring Others

• Designing Rewards and Recognitions

• Transforming the ‘Culture’

• Coaching and Mentoring

• 6 Step Coaching Process

• Servant Leadership

• Understanding the Roots of Command and Control

• Shifting to Servant Leadership

Why This Course?

• This course is 70% highly interactive workshops!

• You will learn the top 10 Real World skills needed for being a strategic leader.

• You will use YOUR own strategic challenges throughout the course.

• At the end of this course you will have developed a full strategy for your specific opportunity.

• You will learn using our very effective Explain-Live Demo-Practice method of teaching!

• You will receive valuable cheat sheets and handouts for reinforcements post training.

• Taught by our dynamic, high energy practicing
facilitator!

Facilitating the Top 10 Agile Meetings

One of the common concerns that we hear is that Agile has too many meetings or ceremonies. While true, that Agile prescribes several key ceremonies, they all serve a distinct purpose. If executed correctly, Agile ceremonies can decrease the number, duration and frequenecy of additional meeting. Agile tends to prescribe less up-front planning and more just-in-time iterative planning and development.

Agile ceremonies are so much more that a group of people standing around in a circle giving a ‘status reports’. The goal of this workshop is to give you the essential tools and techniques needed to be able to execute the most common Agile Ceremonies, drive cross-functional participation, create feedback loops and build consensus. We have designed this course to have extensive hand-on workshops and live demos to demonstrate the key skills.

 

VIEW SCHEDULE

What You’ll Learn

      • Understand the fundamentals of collaboration and facilitation.
      • Understand the main roles required for effective facilitation of group sessions.
      • Learn how to effectively initiate and prepare for Agile meetings:
        • Project/Release Kickoff & Visioning
        • Story Writing Workshop
        • Release Planning & Estimating
        • Iteration Zero Planning
        • Iteration Pre-Planning
        • Iteration Planning
        • Daily Standup
        • Backlog Grooming
        • Demos
      • RetrospectivesLearn the most effective “Listening” and “Questioning” techniques used to control the meeting process and attendees.
      • Learn how to handle the most common group dysfunctions.
      • Learn how to manage and resolve conflict and build consensus.

 

Why This Workshop?

  • Our course is 60% highly interactive group workshops!
  • You will receive our most valuable “Effective Facilitator Cheat Sheet”   and “Top 10 must have for Effective Meetings” handout!
  • Taught by our dynamic, high energy practicing facilitator!
  • Check out the course evaluations & testimonies!

6 Group Workshops Included!

  • Workshop 1 – Foundations of Collaboration
  • Workshop 2 – Initiation and Preparing Group Sessions
  • Workshop 3 – Listening and Questioning Techniques
  • Workshop 4 – Managing Dysfunctional Behavior
  • Workshop 5 – Facilitating Information Gathering
  • Workshop 6 – Closing the Group Session